kotaFrequently Asked Questions

Opening a kota account takes three steps. First, visit our website or app and enter your email address, create a password, and confirm your email via a link we send you. Second, upload your identity document (passport, national ID, or driver's license) and a selfie for KYC verification; our team reviews these within one business day. Third, once verified, choose a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet) and make your first deposit. After your deposit is confirmed, your account is fully active and you can access all game categories: slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, football betting, and esports markets.

We require two documents for KYC verification on kota. First, a government-issued identity document: a national ID card, passport, or driver's license. The document must be valid (not expired) and clearly show your full name, date of birth, and ID number. Second, a selfie taken with your mobile device showing your face and the identity document held next to your face. Both images must be in colour, well-lit, and legible. Upload both via the KYC form in your account settings. Our verification team reviews submissions within one business day. If your documents are unclear or incomplete, we will request new images. Once approved, you can proceed to deposit and play.

We do not offer direct email support. Instead, use the contact form on our website to submit your question or issue. Fill in your email address, account username (if applicable), and a clear description of your problem. Our support team reviews all submissions during business hours and responds within one business day. For urgent account issues (locked account, forgotten password, suspicious activity), submit your request via the contact form and mark it as urgent. We prioritize urgent requests and aim to respond within a few hours during business hours. You will receive our response at the email address you provided in the contact form.

Depositing via e-wallet, mobile banking, or local payment on kota is straightforward. Log in to your account, go to the Deposit section, and select your preferred e-wallet. You will be redirected to the e-wallet app or website to confirm the transaction. Once you approve the payment in your e-wallet, the funds are transferred to your kota account. Most e-wallet deposits are confirmed within minutes. If your deposit does not appear after subject to verification, check your e-wallet transaction history to confirm the payment was sent. If the payment was successful but your kota balance has not updated, contact our support team via the contact form. We will investigate and credit your account if the payment was received but not processed. We also accept online payment, e-wallet, mobile banking, and bank transfers via local payment, online payment, e-wallet, and mobile banking for users who prefer those methods.

If a deposit or withdrawal does not complete, first check your payment method (e-wallet or bank account) to see if the transaction was deducted. If the money left your account but did not arrive at kota, contact our support team immediately via the contact form with your transaction ID or reference number. We will trace the payment with our payment provider and credit your kota account if the funds were received but not processed. If the transaction failed and no money was deducted, you can retry the deposit. For withdrawals, if your request shows as pending for more than one business day, contact support with your withdrawal request ID. We investigate delays and provide updates on processing status. Payment providers (banks and e-wallets) sometimes experience outages; if you encounter repeated failures, try a different payment method or contact support for assistance.

We do not offer a free demo mode on kota. All games (slots, live-dealer tables, sportsbook) require an active account and a deposit to play. However, you can browse game descriptions, rules, and payout tables on our website before opening an account to understand how each category works. Slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways have detailed rule pages explaining how they work. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are streamed from multi-camera studios; you can watch a live stream preview on our website. Football betting and esports markets (Liga 1, Piala AFF, Mobile Legends, Free Fire, PUBG Mobile) show upcoming fixtures and market types. Once you open an account and deposit, you can play any game immediately.

Our kota platform runs weekly promotions that vary by game category and season. Cashback offers are calculated based on your activity during a specific week (usually Monday to Sunday). The exact percentage and eligibility criteria are posted in the Promotions section of your account. Cashback is credited to your account on the following Monday and can be withdrawn or used to play additional games. Promotions are subject to terms and conditions; read the promotion details before participating. We do not guarantee fixed cashback amounts or percentages; offers change weekly and may be adjusted based on game performance or seasonal events (Idul Fitri, Idul Adha, Imlek, Nyepi). For current promotion details, log in to your kota account and check the Promotions tab, or contact our support team.

To request deletion of your kota account and personal data, submit a formal request via the contact form on our website. Include your account username and email address. Our support team will verify your identity and process your request within 30 days. Before deletion, you must withdraw any remaining balance from your account; we cannot delete accounts with outstanding funds. Once your account is deleted, all personal data (email, identity documents, transaction history) is removed from our active systems, except where we are required by law to retain records (e.g., for tax or fraud investigation purposes). Deletion is permanent and cannot be reversed. If you have questions about what data we hold or how we use it, refer to our Privacy Policy or contact support.

We at kota operate only in jurisdictions where local law permits online gaming. The legal status of online gaming varies widely by country and region. Before opening a kota account, you must independently verify that online gaming is legal in your location. We do not provide legal advice. If you are unsure about your jurisdiction's regulations, consult a local legal professional. Our Legal Notice explains that we do not hold a license for any specific country and that you are responsible for verifying compliance with your local law. If you open an account from a jurisdiction where online gaming is prohibited, we may suspend or close your account without warning. By opening a kota account, you certify that you have verified that online gaming is permitted in your location.

Protect your kota account by following these steps. First, use a strong, unique password that you do not use on other websites. Second, enable two-factor authentication (2FA) in your account settings; this requires a one-time code sent to your email before each login. Third, never share your password or login credentials with anyone, including kota staff. Fourth, log out after each session, especially on shared devices. Fifth, check your account activity regularly for unauthorized transactions. If you notice suspicious activity, change your password immediately and contact our support team via the contact form. If your account is compromised, we can help you regain access and investigate unauthorized transactions. For additional security details, refer to our Two-Factor Authentication page.