kota Privacy Policy

This page describes what we collect when you use kota and how we keep that data protected. We at kota take your privacy seriously and are committed to transparent practices around personal information, account data, and financial transactions. Our policy covers the types of data we collect, how we use it, who we share it with, and your rights under applicable law.

When you register for a kota account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or play our slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and sportsbook markets, you provide us with personal and financial information. We use this information to verify your identity, process your deposits and withdrawals, detect fraud, and comply with local regulations.

Our kota platform operates under jurisdiction-restricted access. We serve users only in regions where local law permits online gaming. Your data may be processed by servers and service providers located in different jurisdictions. This policy explains how we handle that data, your rights to access and delete it, and how to contact us with privacy concerns.

What data we collect on kota

We collect personal information when you register, verify your account, and use our kota platform. This includes:

• Registration data: Your email address, username, password (hashed), date of birth, and phone number.
• Identity verification (KYC): Copies of your national ID, passport, or other government-issued documents; a selfie for facial verification; and proof of address (utility bill, lease agreement).
• Financial data: Your bank account details or e-wallet accounts used for deposits and withdrawals; transaction history; and account balance.
• Game activity: Slots you play (Aviator, Sweet Bonanza, Mahjong Ways, etc.), your bets, results, and tournament participation on kota.
• Sportsbook and live-dealer data: Liga 1, Piala AFF, and other football markets you view or bet on; live-dealer table sessions you join; and your betting history.
• Device and usage data: Your IP address, device type, browser, operating system, and pages you visit within kota.
• Communication data: Emails and messages you exchange with our support team regarding account issues, KYC status, withdrawals, or other matters.

How we use your data on kota

We use the data we collect for the following purposes:

• Account verification and compliance: We verify your identity via KYC documents to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. This protects both you and us.
• Payment processing: We use your bank account and e-wallet details to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.
• Account management: We track your balance, game activity, tournament results, and sportsbook wagers to manage your kota account and settle game outcomes.
• Fraud detection: We analyse activity patterns (unusual deposits, rapid withdrawals, multiple accounts from one IP) to detect and prevent fraud and money laundering.
• Customer support: We review your account history and communication to respond to withdrawal requests, payment disputes, account recovery, and technical issues.
• Legal compliance: We retain records to comply with regulations in your jurisdiction and ours, and to respond to legal requests from authorities.
• Marketing (with consent): If you opt in, we may send you promotional emails about new tournaments, slots like Gates of Olympus, or seasonal events around Idul Fitri or Idul Adha. You can unsubscribe anytime.

Third parties and data sharing on kota

We share your data with third parties only when necessary for payment processing, compliance, or fraud prevention. These third parties include:

• Payment processors: Banks (mobile banking, local payment, online payment, e-wallet) and e-wallet providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your account details to settle deposits and withdrawals.
• Compliance and verification services: Third-party identity verification companies may receive your KYC documents and personal information to confirm your identity.
• Hosting and analytics providers: Our servers may be hosted by third parties; we use analytics tools to understand how users interact with kota slots and sportsbook features.
• Legal authorities: If required by law, we may disclose your information to government agencies, law enforcement, or courts in Indonesia or other jurisdictions.

Cookies and tracking on kota

We use cookies and similar technologies on kota to improve your experience. Cookies are small files stored on your device that remember your login session, language preference, and game activity history. We use:

• Session cookies: To keep you logged into kota and track your activity within the same browsing session.
• Analytics cookies: To understand how users navigate our slots, tournament events, and sportsbook markets so we can improve kota.
• Preference cookies: To remember your settings (language, theme, favourite games like Mahjong Ways or Aviator).

Most browsers allow you to disable cookies. However, disabling cookies may affect your ability to log into kota or access certain features. We do not use cookies for advertising targeting or third-party marketing.

Your rights and data deletion on kota

Under applicable data protection laws, you have the following rights:

• Right to access: You can request a copy of all personal data we hold about you on kota. Contact our support team and we will provide it within a reasonable timeframe.
• Right to correction: If your personal data is inaccurate, you can request we correct it (e.g., update your phone number or address).
• Right to deletion: You can request we delete your personal data, subject to legal holds (e.g., we must retain transaction records for financial compliance).
• Right to object: You can opt out of marketing emails or certain data processing activities.
• Right to withdraw consent: If we process your data based on your consent, you can withdraw that consent anytime.

To exercise these rights, contact our support team using the form on our website. We will respond within one to two weeks. Note: we cannot delete data if it is required by law (e.g., KYC documents, transaction history for anti-money-laundering compliance).

Data retention and security on kota

We retain your personal data as long as your kota account is active, plus a period afterward to comply with legal obligations. Identity documents and transaction records are retained for up to seven years for AML compliance.

We protect your data using industry-standard encryption (TLS/SSL), secure servers, and access controls. We do not store your password in plaintext; it is hashed using modern algorithms. However, no security system is completely impenetrable. We cannot guarantee absolute protection against all cyberattacks, though we undertake reasonable measures to safeguard your information.

Changes to this policy

We may update this kota privacy policy from time to time. We will notify you of material changes by email or by posting a notice on kota. Your continued use of our platform after changes take effect constitutes acceptance of the updated policy.

Contact us about privacy on kota

If you have questions about this privacy policy, how we use your data on kota, or wish to exercise your data rights, contact our support team. We operate in English during standard business hours. You can reach us via the contact form on our website, and we will respond within one to two weeks.

Our kota platform is available only where local law permits online gaming. This privacy policy is subject to the laws of the jurisdiction where we operate. If you have a complaint about our data practices, you may also contact your local data protection authority.

Remember that our services on kota are available only where applicable law allows. Users are responsible for verifying that their access to our platform and our games (slots, live-dealer tables, sportsbook) complies with their own jurisdiction's regulations. This privacy policy does not override any legal restrictions in your region.